Explore our full range of patch types and customization services
At HatFlow Company, we specialize in premium headwear customization and patch solutions. Our expert team works with businesses, organizations, and individuals to create distinctive branded merchandise that stands out. From custom leather patches to intricate embroidery, we offer comprehensive customization services designed to bring your vision to life.
Our Patch Types:
- Leather Patches – Classic, durable, and perfect for premium branding
- Woven Patches – Detailed designs with vibrant colors and fine detail
- PVC Patches – Flexible, weather-resistant, and modern
- Embroidered Patches – Textured, professional, and timeless
- Chenille Patches – Soft, dimensional, and eye-catching
- Rubber Patches – Durable and contemporary
Customization Services:
- Embroidery – Precision stitching for logos and designs
- DTG Transfers – Direct-to-garment printing for detailed artwork
- Screen Printing – Bold, vibrant designs on fabric
- Custom Patch Design – Expert design consultation and production
- Color Matching – Precise color selection to match your brand
Whether you're looking to enhance your brand identity, create team uniforms, or develop unique promotional merchandise, HatFlow Company delivers exceptional quality and personalized service on every project.
Shipping & Returns
Shipping & Returns Policy
At HatFlow Company, we want you to love your new hat! We've made our shipping and returns process simple and straightforward. Please review our policies below.
Shipping Information
Domestic Shipping (United States)
Standard Shipping: 5-7 business days - $6.95 (FREE on orders over $50)
Expedited Shipping: 2-3 business days - $12.95
Express Shipping: 1-2 business days - $19.95
Shipping times are estimates and begin once your order has been processed and shipped. Orders are typically processed within 1-2 business days.
Custom Orders
Custom leather patch hats and embroidered items require additional production time. Most custom orders ship within 2-3 weeks of design proof approval. Rush production is available for an additional fee.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can track your package's progress through the carrier's website or in your HatFlow Company account.
International Shipping
We currently ship within the United States only. International shipping may be available for custom bulk orders—please contact us for details.
Returns & Exchanges
Our 30-Day Return Policy
We accept returns within 30 days of delivery for items that are:
- Unworn and unused
- In original condition with all tags attached
- In original packaging
- Not custom or personalized items
How to Initiate a Return
Step 1: Contact us within 30 days of receiving your order with your order number and reason for return.
Step 2: We'll provide you with a return authorization and instructions.
Step 3: Ship the item back to us using a trackable shipping method (you're responsible for return shipping costs unless the item is defective).
Step 4: Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method.
Exchanges
Need a different size or style? We're happy to help! Contact our customer service team to arrange an exchange. We'll send your replacement item once we receive your return, or you can place a new order and return the original item for a refund.
Return Shipping Costs
Standard Returns: Customer is responsible for return shipping costs.
Defective or Incorrect Items: We'll provide a prepaid return label at no cost to you.
Exchanges: Customer pays return shipping; we cover shipping on the replacement item.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Custom leather patch hats and personalized items
- Items marked as final sale or clearance
- Gift cards
- Items returned after 30 days
- Items that show signs of wear or are not in original condition
Damaged or Defective Items
We carefully inspect all items before shipping, but if you receive a damaged or defective product, please contact us immediately with photos of the issue. We'll arrange for a replacement or full refund at no cost to you, including return shipping.
Lost or Stolen Packages
Once your package is marked as delivered by the carrier, HatFlow Company is not responsible for lost or stolen packages. We recommend:
- Tracking your package and arranging to be home for delivery
- Requesting signature confirmation for high-value orders
- Using a secure delivery location
If you believe your package was lost in transit (not marked as delivered), please contact us and we'll work with the carrier to locate it.
Refund Processing
Refunds are processed within 5-7 business days of receiving your returned item. Please allow an additional 3-5 business days for the refund to appear in your account, depending on your financial institution.
Refund Method: All refunds are issued to the original payment method used for purchase.
Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Questions?
If you have any questions about our shipping or returns policy, please don't hesitate to contact us. Our customer service team is here to help ensure you have a great experience with HatFlow Company!
Last updated: January 15, 2026