FAQ's
Frequently Asked Questions
Have questions about our hats, ordering, shipping, or care instructions? You'll find answers to the most common questions below. If you don't see what you're looking for, feel free to contact us—we're always happy to help!
Ordering & Products
What types of hats do you offer?
We specialize in premium hats and accessories including baseball caps, snapbacks, trucker hats, beanies, fedoras, and custom leather patch hats. Our curated collection features quality craftsmanship and timeless styles.
Do you offer custom hats?
Yes! We create custom leather patch hats with your logo, design, or artwork. Perfect for businesses, teams, events, or personal branding. Contact us to discuss your custom project.
How do I know what size hat to order?
Most of our hats come in adjustable sizes (one size fits most) with snapback or strap closures. For fitted hats, measure around your head just above your ears and refer to our size chart on each product page.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-7 business days within the United States. Expedited shipping options are available at checkout for faster delivery.
Do you ship internationally?
Currently, we ship within the United States. International shipping may be available for custom orders—please contact us for details.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase for unworn, unused items in original condition with tags attached. Custom items are final sale unless there's a defect.
How do I exchange a hat for a different size or style?
Contact our customer service team to initiate an exchange. We'll help you find the perfect fit or style.
Hat Care & Maintenance
How do I clean my hat?
For most hats, spot clean with a damp cloth and mild soap. Avoid machine washing. For leather patch hats, wipe the patch gently and condition the leather occasionally to maintain its appearance.
How should I store my hats?
Store hats in a cool, dry place away from direct sunlight. Use a hat rack or shelf to maintain their shape. Avoid crushing or folding structured hats.
Payment & Gift Cards
What payment methods do you accept?
We accept all major credit cards, debit cards, and Apple Pay through our secure checkout powered by Shopify Payments.
Do you offer gift cards?
Yes! Digital gift cards are available in various amounts and are delivered instantly via email. They never expire and make the perfect gift.
About Our Mission
What is Cole's Victory Lap?
Cole's Victory Lap is a foundation dedicated to childhood cancer awareness and research. A portion of every HatFlow Company purchase supports this important cause.
Still have questions?
We're here to help! Contact us and our team will get back to you within 24 hours.
- Call us: 844-HATFLOW (428-3569)
- Email: info@hatflowco.com